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Always Right? July 12, 2008

Posted by eric22222 in General.
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(Part 2 of session 42 has been posted)

Yesterday was “Cow Appreciation Day” at Chick-Fil-A. For those not familiar with the usual business strategy of CFA, it seems to be “give away all your food.” Our quick-service restaurant gives away more coupons than napkins, it seems. On this unusual day of days, anyone who came to Chick-Fil-A dressed as a cow got a free meal. A partial costume (ears, spotted clothes, or the like) got the customer a free entree. Sounds like an interesting day, yeah? Yeah.

We had one customer drive through who, after asking the rules at the speaker, dug a white towel from her back seat and put it on her head. At the window, she was (thankfully) denied a free sandwich.

Some people try to take advantage of the restaurant. We don’t ask to see a customer’s receipt when they claim to be missing a sandwich from their order; we take their word for it. Of course, some customers say they’re missing food when they never even ordered it, but because The Customer Is Always Right, it’s generally just more cost-effective to give in than to make a big deal out of it and potentially lose a customer. This article goes through how that terrible phrase “The Customer Is Always Right” has really done an injustice for American social interactions. With the customer always being right, they’re given the ability to treat employees like garbage, and sometimes worse. They look on us with disdain, somehow seeing us as sub-human. We are merely the system that gives them food, and, like a fax machine or printer, it is perfectly acceptable to shout and whine when the machine doesn’t operate flawlessly.

I’m not ranting for any particular reason, it’s just something that bothers me now and then.

**The author doesn’t speak on behalf of any quick-service restaurants, duh, but it seems that a disclaimer is in order, just in case someone out there thinks I do.**

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Comments»

1. Smarry - July 13, 2009

**The author doesn’t speak on behalf of any quick-service restaurants, duh, but it seems that a disclaimer is in order, just in case someone out there thinks I do.**
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Smarry


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